Why Is Dropbox Asking to Install Again to Upload Photos
Set syncing problems in Dropbox
This commodity covers basic fixes for Dropbox sync issues and startup problems. Try the steps below if:
- Your files and folders won't update.
- Some files don't appear on a device.
- Your files accept a long time to update or appear to be stuck.
- You see errors like "Dropbox is damaged" or "access denied".
Learn more well-nigh how Dropbox syncs your files.
Note: If your device has an unreliable internet connexion or a file is very large, it may take longer for Dropbox to sync. You lot can wait a few minutes for Dropbox to catch up. If that doesn't piece of work, try the steps below.
Sections in this commodity:
Locate Dropbox
- On the web:
- On your phone or calculator, visit www.dropbox.com.
- On your computer:
- Yous can find Dropbox in the Dropbox binder in File Explorer (Windows) or Finder (Mac).
- You can click the Dropbox icon in your taskbar (Windows) or card bar (Mac).
- On your phone or tablet:
- You can employ the Dropbox mobile app.
Check your internet connection
- Check that your device is connected to the internet.
- Y'all tin can perform a speed test to larn more about your connection.
- If your device uses data, connect to Wi-Fi instead.
Reopen or refresh Dropbox
- If you lot're on the Dropbox website, refresh or reload dropbox.com.
- If you're using the Dropbox desktop or mobile app, quit and relaunch the app.
Brand sure Dropbox supports your device
Check our system requirements article to make sure your device and operating system are supported by Dropbox. If it's not, yous tin update your device or use a different one.
On Mac, give Dropbox full disk access
If you're on a MacOS x.15 or higher, follow these steps to gear up your permissions to permit Dropbox.
Note: Make sure you're signed in to dropbox.com before you begin.
- On your reckoner, click the Apple menu (Apple icon) in the top left corner of your screen.
- Click Organisation Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- In the bottom left corner, click the lock icon side by side to Click the lock to brand changes.
- Enter your Mac username and password.
- In the carte on the left, coil downwards and click Total Disk Admission.
- Bank check the box next to Dropbox.
- Click Afterwards.
- In the menu on the left, click Accessibility.
- Bank check the box next to Dropbox.
- Click the lock icon once again.
- Quit and relaunch the Dropbox desktop app.
Check your accounts
Yous tin sign in to multiple accounts on the same device, so if y'all're missing a file that should have synced, brand sure you're on the right business relationship. Learn about how to sign into or out of Dropbox.
Check your sync condition
If your files and folders are different beyond your devices, you can check your sync condition. You can also brand certain selective sync hasn't removed folders from your device.
Keep the Dropbox desktop app open
- If you added a file to the Dropbox binder on your computer, you must keep the Dropbox app running to sync it on dropbox.com or the mobile app.
- Once your files are synced across your devices, you tin close Dropbox on your computer.
Close your other applications
If you have one of your Dropbox files open in another application, like Word, your file might not sync properly. Close all non-Dropbox applications, then close and re-open the file on Dropbox.
Check your file names
Certain special characters, like "*" (asterisk) or "/" (frontwards slash), aren't compatible with all devices. Remove any special characters in your filenames. Learn more almost how to name your files.
Make certain you've saved your file to Dropbox
- Search your reckoner for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac). If it's non in Dropbox or a connected app, it will not sync with Dropbox.
- Learn how to manually add together files to Dropbox.
Check whether a binder is added to your account
If you edit a file that's in a shared folder, but the folder is not in your account, the changes you make to the file won't appear in the folder. Learn more virtually how to add together a shared folder to your account.
Brand sure others oasis't changed or moved your file
Sign in to dropbox.com and check to make sure no one moved, deleted, or renamed your file or binder. Larn how to recover missing files.
Get more assistance
If y'all've tried all the steps above and your files still won't sync, visit our advanced sync troubleshooting page or contact us.
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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing
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